How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.
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How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.
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How do I get to the checkout?
First locate the shopping cart basket in either side columns of the online store or the link to "Checkout" in the top menu navigation bar. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.
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How do I edit my items?
First locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar.
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How do I check the shipping cost on my items?
First add the items to your cart you wish to find shipping costs for, then locate the shopping cart basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase.
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How do I know my order has been received?
Once we recieve your order, you will receive an order confirmation email to the address you entered during the sites secure checkout.
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How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the "Order Tracking" section via the link on the top menu navigation bar.
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My order never arrived
Please contact us via the "contact us" page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.
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An item is missing from my shipment.
Please contact us via the "contact us" page if your order is incomplete or incorrect.
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When will my backorder arrive?
If an item is out of stock you will not be able to order it during checkout. If for some reason the multi-million dollar Inventory system stuffs up and we dont have the item in stock, we will contact you and offer a refund, alternate item of the same value or advise the estimated in stock date.
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How do I create an account?
In the side column of the online store you will see a members box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.
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I forgot my password.
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly emailed to you.
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Do you ship to my country?
To find out if we ship to your country, first fill your shopping basket and locate the shopping cart basket on the side column of this site. Within this shopping basket there is a link called "calculate shipping". Once you click on this link there is a drop down list of countries to choose from, if your country is listed then our online store will ship to you.
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What are my payment choices?
We prefer Credit Card Payments - Mastercard or Visa.

We also accept Paypal - You can use your paypal account and pay by Mastercard and  Visa

Or you can pay us using the traditional paypal service via email
Don't worry if you don't have a Paypal account, you don't need one. These payments are instant (accept for e-cheques - these take 3-5 days to clear) which will ensure your order is dispatched without delay

NOTE: Credit Card Purchases please note - Due to an increase in Fraudulent Credit Card purchases, if your total order is over $100 AUD, written authorisation will be requested from you. We will email you a PDF Authorisation Form. Please complete, scan and email or Fax back to us (Fax number (07) 55800534 or +61 7 5580034 for international dial).  We apologise for any inconvenience this may cause.

If you wish to use any other form of payment, please email us for further information and how we can process your order as soon as possible
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When will my order ship and what are my shipping charges?
Click here to see our Shipping Information
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Privacy Policy
Global Guys Gear is committed to providing you with the highest level of service. We adhere to all privacy legislation in Australia. That means that we will not forward any of your information to a third party person or company at anytime under any circumstance without your permission.
 
Global Guys Gear does hold personal information of all customers. This includes name, address and phone number. This is used to validate account details on enquiries and tracking of your orders. We do not share or forward this information on to any third parties.
 
Only authorised employees of Global Guys Gear are granted access to member’s information.
 
When do we disclose this information?
We only disclose your information once you confirm that you are the rightful owner of the information. Australia has very strict privacy laws and Global Guys Gear will adhere to them.
 
How does your computer remember who you are when shopping at globalguysgear.com?
A "cookie" is a small text file that your browser keeps on your hard disk, and is very common on the Internet. They are a way for us to remember who you are. They also allow us to "remember" what you put in you have purchased as you browse through our product selection. However, you can still browse our products and use many of our site features without cookies. Global Guys Gear uses cookies to help users of our site to navigate and process sales.
 
If you have any questions about our privacy policy please contact us.
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Security
We are pleased to tell you about the measures we have taken to ensure your security. Your sale will be protected with the highest level of e-commerce security available

Our E-commerce application includes the following security features:
We use a 128bit Gateway as our credit card “payment gateway” which ensures your credit card details are recorded in a highly secure 128 bit encrypted environment.

All browsers are required to use a minimum of 40-bit SSL (Secure Socket Layer) technology (This means that there is no way to bypass the security systems).

Digital certification to verify integrity and authenticity from this website.
Encrypted card details are sent with your order to our accounts recievable department to be processed. Your card details are erased from record as soon as your order is processed. This eliminates the risk of your credit card details being captured and used by unauthorised people.

When you order a product from our website, you can rest assured that the highest security checks have been put in place to make sure that your details will not fall into the wrong hands.
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I have a question on my charges.
Please contact us via the "contact us" page if you have any questions regarding your order.
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I need a copy of my receipt/invoice
If your invoice receipt has not been received, please contact us via the "contact us" page to have one sent directly to you.
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When will my credit card be charged?
Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.

NOTE: Credit Card Purchases please note - Due to an increase in Fraudulent Credit Card purchases, if your total order is over $100 AUD, written authorisation will be requested from you. We will email you a PDF Authorisation Form. Please complete, scan and email or Fax back to us (Fax number (07) 55800534 or +61 7 5580034 for international dial).  We apologise for any inconvenience this may cause.

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Goods and Services Tax (GST)
Australian Buyers - 10% GST added during checkout on all products 
International Buyers are Tax free. You only pay the advertised price, plus shipping and handling which is added during checkout.
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How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the stores categories. 2) Browse via Brand from the left hand navigation 3) Browse by brand from the Brand boxes to the left.
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How do I contact you?
You can contact us via the "contact us" page located in the storefront.
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